LIBRARIANS’ MENTORING AND QUALITY SERVICE DELIVERY IN FEDERAL UNIVERSITY LIBRARIES IN SOUTH-SOUTH, NIGERIA

Abstract

This study examined librarians’ mentoring relationship with quality service delivery in federal
university libraries in South-South, Nigeria. One research question was raised and a null
hypothesis was formulated to guide the study. The study adopted the correlational research
design. The population of the study consisted 107 Librarians in seven federal university
libraries in South-South Nigeria. The entire population was used for the study because the
population was small and manageable. A researcher-developed instrument titled “Librarians’
Mentoring and Quality Service Delivery Questionnaire (LMQSDQ)” was used for data
collection and was face-validated by experts. The reliability of the instrument was determined
by Cronbach Alpha statistics which yielded a reliability coefficient of .84. The instrument was
administered to the respondents and the data obtained were analysed using Pearson Product
Moment Correlation (PPMC) to answer the research question and simple linear regression was
used to test the null hypothesis at 0.05 level of significance. The result revealed a very weak
positive and no significant relationship between librarians’ mentoring and quality service
delivery in Federal University libraries in South-South, Nigeria. The study therefore concluded
that mentoring is a necessity among librarians and recommended that less experienced
librarians should subject themselves to mentoring.