MOBILE REFERENCE SERVICE AND LIBRARY STAFF INFORMATION SERVICE DELIVERY IN FEDERAL UNIVERSITIES IN AKWA IBOM AND CROSS RIVER STATES

Abstract

This study examined the influence of library mobile reference service and library staff information service delivery in federal university libraries in Akwa Ibom and Cross River States. The descriptive survey design was employed for this study. The population for the study comprised 171 professionals and para-professionals from the University of Uyo, Federal University of Technology, Akwa Ibom State and University of Calabar. The total enumeration sampling technique was adopted for the study since all the respondents were included in the study.  A researcher-developed questionnaire was used for data collection. The instrument was subjected to face validation. Mean and standard deviation were used in answering the research question, while the hypothesis was tested using a dependent t-test at .05 level of significance. The findings revealed that there is a significant influence of the mobile reference service app on information service delivery in federal university libraries in Akwa Ibom and Cross River States.  Based on the findings from the study, it was concluded that there is an influence of mobile reference service library staff information service delivery in federal universities in Akwa Ibom and Cross River States. It was recommended, among others, that the federal government should offer financial support to federal universities for the acquisition of digital technologies and the development of digital repositories.